Servicing Announcement

November 4^th, 2019, Addison, Texas – Mid America Mortgage Inc. has outsourced servicing since 2011, but today we are excited to announce that MAM’s Servicing Division goes live November 4, 2019. On this date, our employees will begin servicing our retained loans with a new, efficient system. Customers will be able to register online to view loan information, make payments, set up recurring drafts, view statements, send secure messages to customer service representatives, and more through the payment portal, CARE. CARE is a secure, online portal that gives the customer full control over their payments. Customers can view and edit their account information through 24/7 access to CARE, MAM’s new servicing portal.

Access the payment portal by selecting “Payment Portal – CARE” on the top of every page on MidAmericaMortgage.com.

We encourage all customers to sign up for paperless billing and to schedule flexible payments ahead of time without processing fees. By paying online, processing fees will be eliminated on all digital payments. Signing up for paperless billing takes less time than signing your name. Reclaim your time and money by signing up for electronic statements through the payment portal, CARE. Escape the $5 fee associated with paying over the phone by using paperless billing. You can also avoid late fees by scheduling your own payments and taking charge of when you pay. Consult the mortgage payment calculator in CARE to figure out how a small increase in your payment could shorten your loan period. Take advantage of the 24/7 access to your account and schedule your payments to fit your life.

Mid America Mortgage, Inc. is here for you. Message your customer service representative anytime through the 24/7 secure messaging in the payment portal. If you have any questions, please reach Mid America Mortgage Inc. by calling: (888) 845-6535. The customer service hotline is open 8:30am – 6:00pm CST Monday-Friday. For specific questions, you can reach our teammates at the following:

• Payoff Requests: payoffs@midamericamortgage.com
• Customer Service/Payment Inquires: customerservice@midamericamortgage.com
• Special Loan Inquires: specialloans@midamericamortgage.com or specialloans@1tribal.com
• Complaints: complaints@midamericamortgage.com
• Escrow Inquires: escrow@midamericamortgage.com
• Loss Mitigation inquires: lossmitigation@midamericamortgage.com

For mail correspondence, you can reach our team by writing:

• PO Box 2229 Addison, TX 75001-2229
• Qualified Written Requests:
  PO Box 165 Addison
  TX 75001-0165

If you choose to mail in payments the old-fashioned way, you can send them to:

• Non-Overnight Lockbox Address:
  PO BOX 679210
  Dallas, Texas 75267-9210
• Overnight Address:
  Lockbox Number 679210
  1200 E Campbell RD STE 108
  Richardson, TX 75081